The customer has the right to change his mind within fourten (14) working days from the date of reception, to return, at his own costs, the product(s) ordered (see General Trade Terms). The product(s) must be returned in its (their) original packaging, at the following address:
Doll Stream - Poupluche chez C.J.J SARL
3 Rue des Aérostiers
Warning: Items must be returned in the following conditions:
- In their original packaging
- Clean and Undamaged
Refund: Poupluche.com will pay refunds into the bank account of the card used to make the initial payment within fourteen (14) days of receiving the returned items.
Customers wishing to exercise the right of withdrawal must return the item at their own expense (outside mainland France).
If the item(s) is/are defective or incorrect, Doll Stream - Poupluche.com will cover the cost of it/their return or will refund the cost to the customer.
In the event that the refund does not come through within this period of fourteen (14) days, we would ask you to contact your bank prior to contacting us.