These terms and conditions are concluded between:

DOLL STREAM (poupluche.com ) a Limited Liability Company, with a capital of 10,000 Euros, registered at the RCS Paris under number 791 710 411, whose registered office is located 8, rue Mabillon - 75006 Paris - (thereafter " DOLL STREAM " or " the Company"), and any consumer, as defined under the Act and the French law, acting solely for its own account ( thereafter "CLIENT" ) who wishes to make a purchase of one or more items (thereafter "Order" ) on the website DOLL STREAM located at url www.poupluche.com (thereafter the "Website" ).

DOLL STREAM’s professional liability is covered by the insurance company under the AXA insurance policy n°7072714904.

The parties agree that their relations will be exclusively governed by these Terms and Conditions.

The Client has the option to print the Terms and Conditions and consult them at any time on the website.

For information or questions, Client may contact DOLL STREAM at contact@poupluche.com or by phone at +

DOLL STREAM reserves the right to modify, change or update at any time our website and the Terms and Conditions. You will be subject to the terms and conditions in force at the time you order products from the Company, unless any change to those terms and conditions is required to be made by law or government authorities (in which case it may apply to orders previously placed by you).

 The validation of the order of a product offered on the site www.poupluche.com implies express, full and unconditional acceptance of all Terms & Conditions.

These Terms and Conditions are compliant with articles L.111-1, L.113-3 and L.121-18 and following of the French “Code de la Consommation” regarding in particular the CLIENT information, prices and conditions of distance selling.

Il any of these conditions is deemed invalid, void or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Article 1:  ORDER

Clients have the possibility to order on the company’s website.

The order is performed after the accomplishment of the four following steps:

1.1. Featured articles

After clicking on the icon "Add to basket" and after checking the specificities of his Order ( article, quantity, size, color, price, etc.), the Client confirms his choice by clicking on the icon "ORDER".

Information on the availability of the item (s) chosen is given when placing the order.

1.2. Identification

If the Client is already registered in the database, he has to complete the fields established for this purpose by providing his username and password.

If the Client is not already registered in the database, he has to complete the fields established for this purpose on the website with the mandatory following information: title, name, complete delivery address, e-mail and telephone number.

1.3. Validation

The Client has the option, before confirming the order, to check the details and total price thereof, and to correct any errors, before confirming it for acceptance.
When the Client accesses the summary screen of preselected item added to the basket, the Client is invited to validate his order by clicking on "Submit" button.

In all cases, DOLL STREAM acknowledges receipt of the Order upon validation by email or by any other means at its disposal, in accordance with Article L. 121-19 of the French “Code de la Consommation”.

1.4. Payment

After confirming the contents of his order, the client shall confirm definitively the order.
The Order will be binding only after the payment of the corresponding price. The client is debited at the time of the Order.
Payment methods accepted so far are: Stripe (Blue Card, VISA, MASTERCARD, American Express) Card and PAYPAL.
For credit cards, the client communicates the number of the credit card associated with the expiration date and the last three digits of the security code on the back of his credit card.

1.4.1. Payment via Stripe

To ensure the security of online payments, http://www.poupluche.com website uses the secure payment service Stripe. This service integrates the SSL security standard. The confidential data (the 16-digit bank card number, the expiry date and the visual cryptogram) are directly transmitted encrypted on the Stripe server without transiting on http://www.poupluche.com server.

1.4.2. Payment via PayPal

To ensure the security of online payments, www.poupluche.com website has a security system of online payments, PAYPAL INTEGRAL DEVELOPMENT, allowing consumers to encrypt the transmission of its banking information.
For more information, Clients can refer to the Terms & Conditions of PAYPAL (https://cms.paypal.com/fr/) service.
The Client warrants that it is fully authorized to use the credit card provided for the payment of his order and that this card gives access to sufficient funds to cover all costs of this Order.
In all cases, the payment of the Order means signature and acceptance of the sale, including the price.


Failure by the Client of the obligations under these Terms and Conditions, and in particular in case of any incident of payment of an order, may result in suspension of access to the service on the website or by phone, or even cancellation of his registration in the database according to the level of severity of the actions, without prejudice to any damages that DOLL STREAM could seek.
Accordingly, DOLL STREAM reserves the right to refuse any order from a CLIENT with whom there is such a dispute.
Moreover, DOLL STREAM reserves the right to refuse any order for legitimate reasons, especially if the quantities of products ordered are unusually important for CLIENTS seen as consumer under French law.


Items offered for sale are those described and whose photo appears on the website.
The products offered by DOLL STREAM comply with the French legislation and standards applicable in France.
DOLL STREAM takes the greatest care and the greatest accuracy in the presentation and description of the items within the limits of technology and in accordance with the best market standards.
It is however possible that non-substantive errors may appear on the website, what the Client acknowledges and accepts.
In any event, in case of non-compliance of the product delivered compared with its description on the website, it is the CLIENT’s responsibility  to implement the article "MONEY BACK".
The CLIENT has the opportunity to obtain additional information by contacting by phone +

Exceptionally, in the event of a total or partial unavailability of the item after placing the order, the Client will be notified by e-mail delivery of the partial delivery or cancellation of his order.
Pursuant to the provisions of Article L. 121-20-3 of the French “Code de la consommation”, in case of unavailability of the item, then the CLIENT has the right:
- to be delivered with an item or service of equivalent quality and price, subject to availability;
- either to wait until the next delivery which time will be specified; or
- to be refunded the price of the item ordered within 30 days of the request.

Article 4: Prices

All prices are in Euro and are inclusive of legally applicable VAT. 
DOLL STREAM reserves the right to modify prices in case of increased taxes, including VAT rates, and in case of an obvious error.
The CLIENT shall also pay, in addition to the price of items ordered, a flat-rate contribution for delivery and processing costs of his orders which amount is indicated before final confirmation of the Order.
The Client retains the telecommunications costs of the Internet access when using the website or when calling + (price of a local call from a landline or cell phone to his office from metropolitan France and Monaco).

Article 5: DELIVERY

5.1. Place of delivery

The items will be sent to the delivery address that the Client has indicated during the order process.

DOLL STREAM choses LA POSTE for his deliveries and especially COLISSIMO EXPORT services for a better security.

The participation fee for logistical preparation and shipping includes taxes.
DOLL STREAM delivers packages in France, Corsica, DOM TOM and a large number of foreign countries, the exhaustive list of which can be found on the Delivery Conditions page.

In case of absence during the delivery, at the address indicated by the Client, a notice is left in the mailbox: it is then possible to retrieve the package at a post office within 15 days of the filing of the notice delivery.

When the 15 days period indicated above is over, the package will be returned to DOLL STREAM.

Client Service will then contact the CLIENT for redirecting his request at his own expenses. In case of response from the CLIENT within 30 days DOLL STREAM will process a refund.

DOLL STREAM shall not be held, in any way, responsible for any delay and / or non-delivery due to the wrong address indicated by the Client and in particular as a result of a false or incorrect address for which the delivery would prove to be impossible.

Addresses to PO boxes are not accepted.

5.2. Delivery

Pursuant to Article L.121- 20-3 of the French “Code de la Consommation”, the delivery of the item (s) ordered will occur no later than 30 days from the day following the order, subject to the full payment by the CLIENT, unless otherwise indicated by the CLIENT before placing the order and prior to his final confirmation.

In this case, DOLL STREAM shall specify to the Client a range of estimated delivery dates.
This period shall be indicated as a guide in the summary of the Order.

Delivery time cannot be guaranteed in case of “force majeure”, in particular in case of a strike.

The delivery deemed to be done upon delivery of products ordered to DOLL STREAM.

Delivery time depends on the carrier. Therefore, no claim of any nature whatsoever can be claimed by the Client. Pursuant to Article 1148 of the French “Code Civil”, DOLL STREAM shall not be held liable or deemed to have committed a fault in handling the Client’s file, if any delay or failure results from a case of force majeure.

5.3. Receipt of delivery

Each delivery is deemed to be made upon delivery of the item to the CLIENT, including by the shipper, through the control system used, such as offered on the website of La Poste concerning "Colissimo export".

Pursuant to Article L.121 -19 of the French “Code de la Consommation”, the Client will receive, upon delivery, an invoice detailing the price of each item (s) and the shipping costs.

The CLIENT is specifically advised that he shall, upon delivery of the package, check its general condition (damaged packaging, etc.) and its contents and ensure that it complies with his order (number, etc.). If this is not the case, the CLIENT has to assert his remarks or express written reservations on the delivery note.

Return costs are payable by the CLIENT.

DOLL STREAM replaces as soon as possible and at his own costs, products delivered with apparent defects or lacks of conformity duly proved by the client.

Article 6: “MONEY BACK”

6.1. Retraction

Pursuant to Article L. 121-20 of the French “Code de la consummation”, the Client may use the right of withdrawal and obtain the reimbursement of his order within fourteen (14) days from the receipt of the item (s) ordered, without any reasons.

It is clear that, in the case of a gift, the right of withdrawal is for the exclusive benefit of the CLIENT and cannot be exercised by the gift recipient.

Return in case of withdrawal must be made in the conditions described in the article "RETURN".

The refund will be in the conditions described in the article "REFUND ".

6.2. Non-compliance

The Client must check that the content of the package comply with its Order.
If the item or items delivered does not comply with his order because of DOLL STREAM, the Client may request a refund or exchange of items (s) compliant to the initial Order by return.This request shall be done within 7 days after delivery.

The Client shall indicate on plain paper the reason for non-compliance.
Return in case of non -compliance with the Order shall be as described in section "RETURN".

The refund will be in the conditions described in the article "REFUND ".


Any exchange or return should be a request to exchange or return from the "My Account" on the website.

If the return is accepted, DOLL STREAM gives the CLIENT a label to forward it to our delivery partner.

Items must be returned by the Client, in case of withdrawal or non-compliance, within fourteen (14) days from the date of DOLL STREAM's return agreement  confirmation, and under the following conditions:

•       in their original packaging;

complete (accessories , manuals ... ) ;


nor damaged or deteriorated ;

Accompanied by the relevant original invoice.

Items that are not returned on time and under the conditions specified above will not be refunded or exchanged by DOLL STREAM.

No returns will be accepted without a return agreement by DOLL STREAM.

Upon the package sent, DOLL STREAM will consider the perfect condition of the merchandise. If the return is denied by DOLL STREAM, the items will be returned at the DOLL STREAM’s expense without requiring from them any compensation or reimbursement rights, with the exception of the warranty claims of the goods sold.

In case of an exchange, if returned items have been used or visibly damaged due to the CLIENT and that such use or damage making them unfit for sale, DOLL STREAM may perform all actions corresponding recovery from the CLIENT.

Returns have to be done at the following address:

SEN NO SEN (Doll Stream / Poupluche)

28 Rue Vladimir Jankelevitch
77184 Emerainville - France

Upon the exercise of the legal right of withdrawal, the return shipping costs are at the client expenses. For better security, it is advisable to send your return package by registered A / R or Colissimo or other means to track the parcel.

In case of non-compliance of the item, the shipping cost will be supported by DOLL STREAM.
The return postage is provided by DOLL STREAM if exchange of the item has been agreed by DOLL STREAM.

Article 8: RETURN

DOLL STREAM will reimburse the sums collected within fourteen (14) working days by crediting the CLIENT corresponding to the credit card used for payment by bank transfer or bank account.

Article 9: WARRANTY

According to the regulations, DOLL STREAM is committed to meet its legal obligations relating to guarantees attached to the items sold on the Site and in Articles L.211 -4, L.211 -5, L.211 -12 and L.211 -13 of the French “Code de la Consommation” and sections 1641 and 1648 of the French “Code Civil”.

It is stated that the guarantees do not apply to normal wear of parts or articles or in the case of professional or public use or on damage caused by external causes sections.


The CLIENT guarantees the accuracy of the information requested on their personal situation.

DOLL STREAM is committed to treating and storing all personal information and assigned in accordance with the provisions of Law No. 78-10 of 6 January 1978 "Informatique et Libertés" as amended in August 2004.

The treatment of information provided through the site DOLL STREAM has been declared to the CNIL (declaration n ° 1702674 v 0) of 25 September 2013.

The Client is informed that he has with regard to this information a right of access, rectification in accordance with Law No. 78-17 of 6 January 1978.

To exercise this right, you should send a request at the following address: contact@poupluche.com or by mail at the following address:

Doll Stream SARL

8 rue Mabillon
75006 Paris

DOLL STREAM agrees to process the request within seven (7) business days.


All materials on this site and the site itself are protected by copyright, trademarks, designs and / or other rights of intellectual property. These elements belong to DOLL STREAM or are used with permission of their owners.

All total or partial reproduction of the site DOLL STREAM is prohibited under penalty of constituting an infringement of copyright and / or drawing and model and / or brand , punishable by three years ' imprisonment and a 300,000 euros fine.


These terms and conditions are governed by and construed in accordance with the laws of France.

In case of dispute, an amicable solution will be sought before any legal action by bringing a complaint to the attention of DOLL STREAM, by registered letter with acknowledgment of receipt, within ten (10) days after the dispute arose.

In the absence of a settlement, any dispute regarding these conditions will be submitted to the competent French courts.

These terms of conditions have been translated from French. In case of conflict between the French and the English version, the French version shall prevail.

Article 13: HOST

Lemon Interactive - SARL with a capital of 50 000 euros - RCS registered Roubaix -Tourcoing No. 510184542 and whose headquarters located 90, rue Saint Jean, 59100 Roubaix.


Done at Paris June 13, 2017.

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